:root{color:#172027;background:#eef2f1;font-family:Inter,PingFang SC,Microsoft YaHei,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;font-synthesis:none;text-rendering:optimizeLegibility}*{box-sizing:border-box}body{margin:0;min-width:320px;min-height:100vh}button,input,select,textarea{font:inherit}button{border:0;cursor:pointer}textarea{resize:vertical}.app-shell{min-height:100vh;display:grid;grid-template-rows:auto 1fr}.topbar{min-height:68px;display:flex;align-items:center;justify-content:space-between;gap:16px;padding:14px 24px;border-bottom:1px solid #d7dfdc;background:#fafcfbeb;-webkit-backdrop-filter:blur(18px);backdrop-filter:blur(18px);position:sticky;top:0;z-index:5}.brand-lockup,.topbar-status,.panel-title,.hero-actions,.status-tile,.focus-card-top,.advice-block div,.turn-meta{display:flex;align-items:center}.brand-lockup{gap:12px}.brand-mark{width:40px;height:40px;display:grid;place-items:center;border-radius:8px;color:#fff;background:#204238;box-shadow:0 8px 24px #2042382e}.topbar-title{margin:0;font-size:18px;line-height:1.2}.topbar-meta,.topbar-status{color:#66736e;font-size:13px}.topbar-status{gap:8px;min-height:34px;padding:0 12px;border:1px solid #d7dfdc;border-radius:8px;background:#fff}.topbar-actions,.account-chip,.app-nav,.metric-strip,.row-actions{display:flex;align-items:center}.topbar-actions{gap:10px;flex-wrap:wrap;justify-content:flex-end}.account-chip{gap:8px;min-height:34px;padding:0 8px 0 12px;border:1px solid #d7dfdc;border-radius:8px;background:#fff;color:#30423d;font-size:13px;font-weight:800}.account-chip button{width:28px;height:28px;display:inline-grid;place-items:center;border-radius:6px;color:#30423d;background:#edf3f0}.boot-screen{min-height:100vh;display:grid;place-items:center;color:#4f7569;font-weight:800}.app-nav{width:min(1480px,calc(100vw - 32px));margin:14px auto 0;gap:6px;padding:4px;border:1px solid #d8e1dd;border-radius:8px;background:#fff}.app-nav button{min-height:36px;border-radius:6px;padding:0 14px;color:#66736e;background:transparent;font-weight:800}.app-nav .selected{color:#fff;background:#204238}.copilot-page{width:min(1480px,calc(100vw - 32px));margin:0 auto;padding:22px 0 40px}.hero-panel{display:flex;align-items:center;justify-content:space-between;gap:20px;min-height:148px;padding:24px;border:1px solid #d8e1dd;border-radius:8px;background:linear-gradient(120deg,#fffffff2,#f0f7f4eb),#fff;box-shadow:0 14px 34px #23363014}.eyebrow{margin:0 0 8px;color:#4f7569;font-size:12px;font-weight:700;letter-spacing:0;text-transform:uppercase}.hero-panel h2{margin:0 0 10px;font-size:clamp(28px,4vw,48px);line-height:1.04}.hero-panel p{max-width:760px;margin:0;color:#596862;line-height:1.7}.backend-message{display:inline-block;margin-top:12px;padding:8px 10px;border-radius:8px;color:#285246;background:#e5f4ef;font-size:13px;font-weight:700}.hero-actions{justify-content:flex-end;gap:10px;flex-wrap:wrap}.primary-action,.danger-action,.icon-action,.send-button{min-height:42px;display:inline-flex;align-items:center;justify-content:center;gap:8px;border-radius:8px;padding:0 14px;font-weight:700}.primary-action{color:#fff;background:#204238}.danger-action{color:#7a261f;background:#f9ded8}.icon-action{width:42px;color:#30423d;background:#e3ebe8}.workspace-grid{display:grid;grid-template-columns:300px minmax(420px,1fr) 380px;gap:14px;margin-top:14px;align-items:stretch}.control-rail,.conversation-panel,.insight-rail,.summary-panel{border:1px solid #d8e1dd;border-radius:8px;background:#fffffff0;box-shadow:0 12px 30px #2336300f}.control-rail,.insight-rail{padding:16px}.conversation-panel{min-height:680px;display:grid;grid-template-rows:auto 1fr auto;overflow:hidden}.panel-header{display:flex;align-items:center;justify-content:space-between;padding:16px 16px 10px}.panel-title{gap:8px;color:#203832;font-size:14px;font-weight:800}.live-chip{min-width:72px;min-height:28px;display:inline-grid;place-items:center;border-radius:8px;color:#22604c;background:#dff3eb;font-size:12px;font-weight:800}.segmented-control,.speaker-switch{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:4px;padding:4px;border-radius:8px;background:#edf3f0;margin:12px 0 14px}.segmented-control button,.speaker-switch button{min-height:34px;border-radius:6px;color:#66736e;background:transparent;font-size:13px;font-weight:700}.segmented-control .selected,.speaker-switch .selected{color:#19372f;background:#fff;box-shadow:0 2px 8px #2336301a}.status-tile{gap:10px;min-height:72px;padding:12px;margin-bottom:18px;border-radius:8px;color:#1f4036;background:#e4f2ed}.status-tile div{display:grid;gap:3px}.status-tile strong{font-size:14px}.status-tile span{color:#5b6f68;font-size:12px;line-height:1.45}.capture-status-list{display:grid;gap:7px;margin:-8px 0 18px;padding:10px;border:1px solid #d8e1dd;border-radius:8px;background:#f8fbfa}.capture-status{display:grid;grid-template-columns:8px 1fr auto;align-items:center;gap:8px;min-height:24px}.capture-status>span{width:8px;height:8px;border-radius:50%;background:#9aa6a2}.capture-status.connecting>span{background:#c89022}.capture-status.live>span{background:#23845f;box-shadow:0 0 0 4px #23845f1f}.capture-status.error>span{background:#b8493f}.capture-status strong,.capture-status small{font-size:12px}.capture-status small,.capture-status-list p{color:#66736e}.capture-status-list p{margin:2px 0 0;font-size:11px;line-height:1.45}.field-label{display:block;margin:14px 0 6px;color:#596862;font-size:12px;font-weight:800}.config-title-row{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:18px}.config-save-state{min-width:58px;color:#66736e;font-size:11px;font-weight:800;text-align:right}.config-save-state.saving{color:#a46812}.config-save-state.saved{color:#277254}.config-save-state.error{color:#a83b31}.config-input,.message-input{width:100%;border:1px solid #cfdbd6;border-radius:8px;color:#172027;background:#fbfdfc;outline:none}.config-input{padding:10px 11px;line-height:1.55}.message-input{min-height:56px;padding:12px;line-height:1.55}.config-input:focus,.message-input:focus{border-color:#4f7569;box-shadow:0 0 0 3px #4f756924}.config-input:disabled{cursor:not-allowed;color:#74807b;background:#f1f4f2}.transcript-stream{display:flex;flex-direction:column;gap:12px;padding:0 16px 16px;overflow:auto}.turn{width:min(82%,720px);padding:12px 14px;border:1px solid #d9e3df;border-radius:8px;background:#fff}.turn.customer{align-self:flex-start;background:#f7fbf9}.turn.consultant{align-self:flex-end;border-color:#c7d9d3;background:#e7f2ee}.turn.interim{align-self:flex-start;border-style:dashed;color:#50615b}.turn.consultant-interim{align-self:flex-end}.turn-meta{justify-content:space-between;gap:12px;margin-bottom:6px;color:#66736e;font-size:12px;font-weight:800}.turn-meta small{margin-right:auto;color:#87938f;font-size:11px;font-weight:700}.turn p{margin:0;line-height:1.65}.composer{display:grid;grid-template-columns:144px 1fr 48px;gap:10px;padding:14px;border-top:1px solid #d8e1dd;background:#f8fbfa}.speaker-switch{grid-template-columns:repeat(2,minmax(0,1fr));margin:0;align-self:stretch}.send-button{width:48px;height:56px;color:#fff;background:#204238}.focus-card{padding:16px;border-radius:8px;color:#f9fffc;background:#203832}.focus-card-top{justify-content:space-between;gap:12px;color:#b9ccc5}.focus-card h3{margin:18px 0 10px;font-size:22px;line-height:1.25}.focus-card p{margin:0;color:#d7e4e0;line-height:1.65}.insight-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin:12px 0}.mini-card{min-height:82px;display:grid;gap:8px;align-content:center;padding:14px;border-radius:8px;background:#eef5f2}.mini-card span,.latest-customer span,.summary-content span{color:#66736e;font-size:12px;font-weight:800}.mini-card strong{font-size:22px}.stacked-cards{display:grid;gap:10px}.advice-block{padding:13px;border:1px solid #d8e1dd;border-radius:8px;background:#fff}.advice-block div{gap:8px;margin-bottom:8px;color:#203832;font-size:13px;font-weight:800}.advice-block p{margin:0;color:#52625d;line-height:1.6}.latest-customer{margin-top:12px;padding:13px;border-radius:8px;background:#f4f7f6}.latest-customer p{margin:8px 0 0;line-height:1.58}.summary-panel{margin-top:14px;padding:16px}.summary-content{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin-top:14px}.summary-content div{min-height:112px;padding:14px;border-radius:8px;background:#f8fbfa}.summary-content .wide{grid-column:1 / -1}.summary-content p{margin:8px 0 0;line-height:1.65}.badge{display:inline-flex;align-items:center;min-height:24px;border-radius:8px;padding:0 9px;font-size:12px;font-weight:700;white-space:nowrap}.badge.pending{color:#705000;background:#fff2cc}.badge.active{color:#075985;background:#dff4ff}.badge.done{color:#116149;background:#daf5e8}.empty-state{padding:28px;text-align:center;color:#66736e}.auth-page,.knowledge-page,.admin-page,.simulation-page{width:min(1180px,calc(100vw - 32px));margin:0 auto;padding:28px 0 42px}.auth-page{min-height:calc(100vh - 90px);display:grid;place-items:center}.auth-panel,.tool-panel,.section-hero{border:1px solid #d8e1dd;border-radius:8px;background:#fffffff0;box-shadow:0 12px 30px #2336300f}.auth-panel{width:min(440px,100%);padding:24px}.auth-panel h2,.section-hero h2{margin:0 0 10px;font-size:32px;line-height:1.1}.auth-panel p,.section-hero p{margin:0;color:#596862;line-height:1.65}.text-input{width:100%;min-height:42px;border:1px solid #cfdbd6;border-radius:8px;padding:0 11px;color:#172027;background:#fbfdfc;outline:none}.text-input:focus{border-color:#4f7569;box-shadow:0 0 0 3px #4f756924}.form-error,.form-note{margin:12px 0;padding:10px;border-radius:8px;font-size:13px;font-weight:700}.form-error{color:#7a261f;background:#f9ded8}.form-note{color:#285246;background:#e5f4ef}.full-width{width:100%;margin-top:14px}.section-hero{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:22px;margin-bottom:14px}.metric-strip{gap:10px}.metric-strip div{min-width:110px;min-height:74px;display:grid;align-content:center;gap:6px;padding:12px;border-radius:8px;background:#eef5f2}.metric-strip span{color:#66736e;font-size:12px;font-weight:800}.metric-strip strong{font-size:26px}.two-column-grid{display:grid;grid-template-columns:minmax(320px,420px) 1fr;gap:14px;align-items:start}.tool-panel{padding:16px}.knowledge-list,.admin-table{display:grid;gap:10px;margin-top:14px}.upload-form{margin-top:18px;padding-top:16px;border-top:1px solid #d8e1dd}.knowledge-row,.admin-row{display:grid;grid-template-columns:1fr auto;gap:12px;align-items:center;min-height:72px;padding:12px;border:1px solid #d8e1dd;border-radius:8px;background:#fbfdfc}.knowledge-row div:first-child,.admin-row div:first-child{display:grid;gap:5px}.knowledge-row span,.admin-row span{color:#66736e;font-size:12px;font-weight:700}.row-actions{gap:6px}.row-actions button{min-height:32px;display:inline-flex;align-items:center;gap:6px;border-radius:6px;padding:0 10px;color:#30423d;background:#edf3f0;font-weight:800}.admin-row{grid-template-columns:minmax(180px,1fr) auto auto auto auto}@media(max-width:1220px){.workspace-grid{grid-template-columns:280px minmax(420px,1fr)}.insight-rail{grid-column:1 / -1}}@media(max-width:860px){.topbar,.hero-panel,.section-hero{align-items:stretch;flex-direction:column}.workspace-grid,.summary-content,.two-column-grid,.admin-row,.knowledge-row{grid-template-columns:1fr}.conversation-panel{min-height:620px}.composer{grid-template-columns:1fr}.send-button,.turn{width:100%}}@media(max-width:560px){.copilot-page{width:min(100vw - 20px,1480px)}.hero-panel,.control-rail,.insight-rail,.summary-panel{padding:12px}.hero-panel h2{font-size:30px}}.simulation-hint{margin:6px 0 18px;color:#66736e}.simulation-grid{display:grid;grid-template-columns:minmax(320px,1fr) minmax(360px,1.2fr);gap:18px;align-items:start}.simulation-input-card,.simulation-result-card{border:1px solid #d8e1dd;border-radius:8px;background:#fffffff0;box-shadow:0 12px 30px #2336300f;padding:20px;display:flex;flex-direction:column;gap:12px}.category-chips{display:flex;flex-wrap:wrap;gap:8px}.category-chips .chip{border:1px solid #cdd8d3;border-radius:999px;background:#f4f7f5;color:#33413c;padding:6px 12px;font-size:13px;cursor:pointer}.category-chips .chip.selected{background:#116149;border-color:#116149;color:#fff}.citation-block{border-top:1px solid #e3eae6;padding-top:12px}.citation-block>span{font-weight:600;color:#33413c}.citation-block ul{list-style:none;margin:10px 0 0;padding:0;display:flex;flex-direction:column;gap:10px}.citation-block li{background:#f4f7f5;border-radius:6px;padding:10px 12px}.citation-block li em{color:#66736e;font-style:normal;margin-left:4px}.citation-block li p{margin:4px 0 0;color:#4a5651;font-size:13px}.empty-hint{color:#66736e;font-size:13px}@media(max-width:900px){.simulation-grid{grid-template-columns:1fr}}